Refund policy
NUVIRA REFUND POLICY
Effective Date: January 1, 2026
Website: shopnuvira.com
At Nuvira, we make refunds simple and transparent.
We do not accept physical returns.
Instead, we offer refunds or free replacements only for items that are NOT purchased on sale or at a discounted or promotional price.
All sale or promotional purchases are final.
This policy explains exactly how refunds, replacements, and cancellations work.
1. Product Refunds or Replacements – No Returns Needed
Eligibility
Refunds or replacements are available only for products that were NOT purchased on sale, at a discount, or through a promotional offer.
Timeframe
You must contact us within 30 days of confirmed delivery.
Your Options (Non-Sale Products Only)
If your item qualifies, you may choose one of the following:
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Full Refund: 100% of the purchase price, including original shipping.
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Free Replacement: A replacement shipped at no additional cost.
How It Works
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Email support@shopnuvira.com with your order number.
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State whether you want a refund or a replacement — no explanation required.
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Keep the product (no return shipping required).
Processing
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Refunds are issued to the original payment method within 5–7 business days.
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Replacements ship within 2–3 business days.
Sale & Discounted Items
Products purchased on sale, with a discount, as part of a bundle, or through a promotional offer are FINAL and NON-REFUNDABLE and are not eligible for replacement.
This rule applies regardless of any other language in this policy.
2. Order Cancellations – Before vs After Shipping
Before Shipment
If you email us before your order ships, we will cancel the order and issue a full refund (if eligible).
After Shipment
Once an order has shipped:
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Refunds or replacements are available only for non-sale products.
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Sale or discounted items remain final and non-refundable.
3. Policy Precedence & Clarification
Sale & Discounted Item Rules Take Priority
In the event of any perceived conflict between refund clauses, the sale/discounted item policy takes precedence over all other refund language.
“No Questions Asked” Language
“No explanation required” applies only to eligible, non-sale purchases and does not override the sale item exclusion.
4. Contact Us
All customer support is handled via email for accuracy and record-keeping.
Email: support@shopnuvira.com